I love Android (the platform, as a colleague put it).
But I hate my cellphone provider, Rogers Canada. I hope that’s clear. Rogers CANADA.
Being a community, people-oriented person, free software activist and open source enthusiast, and on top of that a full time technical trainer and support analyst, last summer when I heard that Rogers Canada would be the first company to sell & support the mighty HTC Dream (known as G1 to T-Mobile customers), I decided I would trust them. In fact I got my HTC Dream the day it came out, on June 2nd. If Google trusted Rogers with their first Android deployment in Canada, I would be OK. Big mistake!
I’ve posted before that Rogers Canada sucks. I’ve thought about documenting my own problems, but it’s getting easier to just gather other similar experiences Android customers have at Rogers:
That’s right, there is a whole blog dedicated to document and share all the mistakes Rogers Canada has made and all the problems they have caused.
When I saw that I started my own Identi.ca group: RogersSucks (or !rs)
As I write this I am waiting for a replacement HTC Magic which was promised once, order “lost”, promotion postponed, then secretly available again, then finally ordered on Sunday. I know, it’s Wednesday and we’re only a province away, but the phone hasn’t even shipped. Nevermind it’s only a slightly less outdated phone, I am waiting again to get the Rogers Canada Android Revolution.
Rogers Canada thinks it’s good business practice to suspend data service in order to force customers into upgrading to a firmware that basically locks down my phone. Why is it important it’s unlocked and rootable ? Because otherwise it’s very much useless, or should I say even less useful than a regular cell phone. At least regular cell phones behave well with BT headsets, don’t crash or reboot spontaneously, and don’t lag for >30 seconds when going from one application to the other. Among other things. It used to be possible to use Cyanogen Mod and other custom firmwares to make these phones somewhat usable. Not anymore.
How did Google let this happen ? I have no clue.
A lot of similar mistakes can be made by any company selling devices based on free, open-source software (and yes I know Android devices don’t come with 100% free software). I secretly hope some anonymous person inside such companies learns something from Rogers Canada mistakes. This is truly an example on how NOT to launch and service such a product.
Meanwhile I am gathering details on my own problems and getting all my services with Rogers cancelled without penalty for breach of contract. If that doesn’t happen, small claims court in Quebec should help, and I’ll document this in true free, open fashion so I can help as many people as I can do the same: vote with their money. I am angry such a great platform got such a bad start in Canada.
I guess the Revolution is not going to be available in Canada for some time.