This is an invitation to anyone interested in joining a multi-lingual, freely-licensed Ubuntu Q&A site to check http://ubuntu.shapado.com.

As a disclaimer I should mention that I work at Canonical as a senior support analyst for Ubuntu support (both desktop and server) and I also train other people to provide Ubuntu support. I am also the admin and creator of the Ubuntu group in Shapado (10 months ago). So I constantly switch my community and professional hats

I use the Answers system in Launchpad extensively (including its FAQ facility) but it lacks two big features:

• Non-English language support – also known as “l10n” or “localization“. That would be Bug #81419.
• A reputation / trust system

As you can see that bug report is in an odd deadlock. My interpretation of it is Answers and Launchpad itself were not planned from the beginning to be multilingual. It’s so big now that this can’t be done quickly or easily.

The reputation system or “making Launchpad more social” is a huge feature request too, perhaps traditionally out of scope for such technically-oriented online resources (at least in the traditional Free / Open Source communities). It’s also something I am missing from my daily interactions with customers when providing commercial support.

So when I learned about Shapado I found a nice tool that could complement my advocacy needs, and some more. How is it different than Launchpad’s Answers ? To me, it’s primarily the language support, but many other features are a bonus.

Regarding the recent proposal to have an Ubuntu community in Stack Exchange, see How does Shapado compare to StackExchange ?. I honestly don’t want to join yet another English-only site that runs on non-Free software that I can’t fix or translate myself. I can’t ask anyone around me to do that either. That proposal was forwarded to the LoCo Teams contacts mailing list, asking team contacts to forward it. I am sorry but as an Ubuntu Member and Ubuntu QC contact I won’t do that. I am sticking with my principles for now, and using any free, open source alternative I can get.

So if you’re interested in using Shapado for Q&As in English but also French, Portuguese and Spanish (for now), see http://shapado.com/pages/faq and http://ubuntu.shapado.com.

If you’re interested in setting up your own local, localized Shapado Q&A server, see the installation instructions, the question asking about Ubuntu/Debian packages, and the Shapado “needs-packaging” bug report.

Here is more information on Shapado:

• Shapado, the free Q&A Software from South America
• Microblog: http://identi.ca/shapado and http://twitter.com/shapado
• Blog: http://blog.ricodigo.com/shapado
• Live chat: http://shapado.com/chat (or #shapado on Freenode)

In true dogfood fashion, one can report bugs or make suggestions at http://shapado.com directly, just by using the “bug” or “feature-request” tags There is also a more traditional bug tracker.

Introducing… The Ubuntu Upgrade Wizard

If you’ve wondered how to upgrade from from 8.04 LTS or from Ubuntu 9.10 to Lucid Lynx (soon-to-be 10.04 LTS), you may find the above link useful.

It’s a little experiment in documentation built in “Choose-your-own-Adventure” fashion. I don’t mean to replace any official docs but I’d like to have comments if anyone thinks it’s useful or how to improve it.

Upgrade Wizard wiki guide

Please note this is NOT an applications – it is only a wiki guide meant to be followed by clicking on corresponding links!

I am using this as part of a set of internal tools for support (as Canonical staff are encouraged to upgrade to beta versions during development cycles) but also as a community tool to help follow best practices.I’ve also integrated links to IRC and the Answers section of Launchpad – I believe integrating live chat and the question/answer facility may help too.

The target here is beginners but also experienced Ubuntu users that seek an easy way to help someone upgrade.

Let me know what you think.

BTW I’ve focused on 8.04LTS and 9.10 but if anyone is willing to document upgrading from the other versions using the same conventions just let me know.

I love Android (the platform, as a colleague put it).

But I hate my cellphone provider, Rogers Canada. I hope that’s clear. Rogers CANADA.

Being a community, people-oriented person, free software activist and open source enthusiast, and on top of that a full time technical trainer and support analyst, last summer when I heard that Rogers Canada would be the first company to sell & support the mighty HTC Dream (known as G1 to T-Mobile customers), I decided I would trust them. In fact I got my HTC Dream the day it came out, on June 2nd. If Google trusted Rogers with their first Android deployment in Canada, I would be OK. Big mistake!

I’ve posted before that Rogers Canada sucks. I’ve thought about documenting my own problems, but it’s getting easier to just gather other similar experiences Android customers have at Rogers:

• Rogers Mandatory Update Debacle
• How Rogers Ruined My HTC Dream
• Rogers and the Squashing of Personal Freedom
• I want my one point six – a blog dedicated to the HTC problems
• …

That’s right, there is a whole blog dedicated to document and share all the mistakes Rogers Canada has made and all the problems they have caused.

When I saw that I started my own Identi.ca group: RogersSucks (or !rs)

As I write this I am waiting for a replacement HTC Magic which was promised once, order “lost”, promotion postponed, then secretly available again, then finally ordered on Sunday. I know, it’s Wednesday and we’re only a province away, but the phone hasn’t even shipped. Nevermind it’s only a slightly less outdated phone, I am waiting again to get the Rogers Canada Android Revolution.

Rogers Canada thinks it’s good business practice to suspend data service in order to force customers into upgrading to a firmware that basically locks down my phone. Why is it important it’s unlocked and rootable ? Because otherwise it’s very much useless, or should I say even less useful than a regular cell phone. At least regular cell phones behave well with BT headsets, don’t crash or reboot spontaneously, and don’t lag for >30 seconds when going from one application to the other. Among other things. It used to be possible to use Cyanogen Mod and other custom firmwares to make these phones somewhat usable. Not anymore.

How did Google let this happen ? I have no clue.

A lot of similar mistakes can be made by any company selling devices based on free, open-source software (and yes I know Android devices don’t come with 100% free software). I secretly hope some anonymous person inside such companies learns something from Rogers Canada mistakes. This is truly an example on how NOT to launch and service such a product.

Meanwhile I am gathering details on my own problems and getting all my services with Rogers cancelled without penalty for breach of contract. If that doesn’t happen, small claims court in Quebec should help, and I’ll document this in true free, open fashion so I can help as many people as I can do the same: vote with their money. I am angry such a great platform got such a bad start in Canada.

I guess the Revolution is not going to be available in Canada for some time.

Télévision de Radio-Canada is a Canadian French language television network. It is owned by the Canadian Broadcasting Corporation, known in French as Société Radio-Canada, or just “Radio-Canada”, for the rest of us. – from Wikipedia

A couple of weeks ago they launched a new web site, tou.tv, making “available” all their TV shows (or most of them)… in Flash

Never mind it’s 2010 and HTML5, Ogg Theora and in general open standards and formats are the talk of the day on most web development sites… Flash 10 is a bad enough choice as it is, but apparently tou.tv’s team just forgot that Linux existed.

Within hours of the launch Ubuntu Québec team members started complaining on the mailing list and on tou.tv’s Facebook group. We wrote to their admins, provided details, wrote to the ombudsman, got canned replies for all communications. We then put together a Facebook group, and started inviting people to join and we shared our findings (now all on a public wiki). 451 people joined the group which is an amazing number for Quebec province, given the context. I never ever thought I’d use Facebook for open formats and Linux support advocacy in such a way!

Only one programmer from the tou.tv’s team first acknowledged the problem, then asked for testers. That’s it, total silence from the tax-payers-funded TV network and website.

Within hours of the initial launch people on the mailing list had analyzed the streaming protocol, the Javascript code, etc. and ruled out problems there. To our amazement, a single commented line was preventing any shows to be displayed. Someone put together a GreaseMonkey script, someone else tested it… we went online on IRC to coordinate testing + blogging. Bottom line is we came up with a workaround. A week later tou.tv finally applied minimal fixes to unblock the Flash display on Linux systems.

The site is not perfect and now other minor issues subsist, and yes, I wish open formats were an option. For now I just wanted to thank Ubuntu for providing not only an incredible operating system but also an amazing community that made all this possible I also wanted to thank the Free Software Foundation as we used several resources from them such as the Defective by Design web site to explain the problems associated to using DRM-like implementations of web TV sites, and the problems of not using open formats, such as Flash.

I also wanted to send a big FAIL to Radio-Canada and tou.tv’s team. To this day they don’t even mention Linux on their FAQ.

You can also find more details about this little victory of ours in my original blog post in French.

Your taxes at work!

I was tasked to examine different options for internal collaborative editing in a small project, for only a few documents and even fewer people.

I knew there was a Gobby server in Ubuntu but didn’t know it was this easy to setup. I quickly found out about Gobby-Infinote (Gobby using the new Infinote protocol) and Infinoted (server). It was really nice to be able to go to the #infinote channel on Freenode and ask questions one-on-one to the actual developpers and validate my tests! Thank you!

From Gobby’s website:

Gobby is a free collaborative editor supporting multiple documents in one session and a multi-user chat. It runs on Microsoft Windows, Mac OS X, Linux and other Unix-like platforms.

I performed my tests on an Ubuntu 9.10 64-bit desktop.

1. On all client systems, install the gobby-infinote package
2. Then on the server system, install the infinoted package
3. Once the server is installed, either:

• If you trust your local network and don’t want any security, launch the server using:

  infinoted --security-policy=no-tls

  or

• If you’d rather have encryption, TLS is available. Use:

  infinoted --create-key --create-certificate -k key.pem  -c cert.pem

The keys creation is automatic, and you can launch the server just using:

infinoted -k key.pem  -c cert.pem

You can also specify such options in ~/.config/infinoted.conf as noted on Infinoted’s wiki (which I plan to update with some of my notes). I am not sure yet what’s best to start the server automatically at system’s startup, I am told upstart should handle this. I’ll probably file a bug or investigate that further later.

Of course your server system can be a desktop, and you can run Gobby from that same system. Once installed clients should go to Accessories > Internet > Gobby Collaborative Editor (0.5).

You will also need to install avahi-daemon so the Infinote Gobby server availability is advertised through your local network and it’s shown among possible choices in your Gobby clients.

If you have setup TLS and you double click one of the available servers that use it, you will be presented a warning as you have a self-signed certificate:

The “other” Gobby in Ubuntu is a previous, stable version (package: gobby). Its server companion, sobby, is not the focus of current development efforts.

The main differences I found are:

• Optional TLS encryption
• Undo ability (which required rewriting the sync protocol)
• Interface improvements
• Ability to delete files
• Folder hierarchy creation now possible
• Graceful recovery & offer to save when the server “disappears” or when someone deletes a file
• Zeroconf support – so the server “advertises” itself on a LAN, no more IP/port info needed

The current client version in Karmic is 0.4.92 but 0.4.93 is already in Lucid and 0.4.94 is looing up.

Find out more here:

• Infinoted
• Gobby 0.4.93 announcement last December
• The Infinote protocol