When you upgrade to Ubuntu after release, or when one of your friends, family or colleagues installs it for the first time, I trust they will like many of the new features or just appreciate finding everything they need in their new Ubuntu installation. I also trust in some cases they will encounter some of the known issues which at this point (1 week before release) may not be fixed and may not make it but we need to know about. Imagine when someone mentions an issue and you can say “Yeah, I know about it.” and “I reported that bug” / “It’s in the release notes” / “We’re working on it” … “This morning’s updates fixes it” !!!

Don’t miss this opportunity !!!

Ok, this is not as exciting as getting your fingerprint reader to work or customizing window close/maximize buttons positions…

If you consider using Ubuntu 10.10 when it releases (or already do), upgrading to it, or suggesting anyone around you doing so, this would be a good time to read the Maverick Technical Overview Making new (or existing, upgrading) Ubuntu users happier also means knowing about its issues before hand, and deciding if you stick to 10.04 LTS, wait a bit longer before upgrading, or else. How else can you help improve such knowledge ?

As many may know, most of Canonical workforce is distributed, but we often get together in sprints where we attack a specific subject. During this week at the Montreal Canonical office we’re having a special event around the upcoming Ubuntu 10.10 release. We’re literally sprinting until Friday, on a very busy week during which we’ll wrap-up all the information we have from weeks of testing, bug reporting/triaging, support issues reported by customers, escalated issues, knowledgebase solutions, and more.

Lots of fun! Specially when Boris is around

For our sprint this week in the Montreal support office, my team is focusing on desktop issues within the following areas, among others:

* Networking (wifi, drivers, sharing, printing..)
* Boot / install / post-install issues (upstart, GRUB*, casper..)
* Video (multi-head, setup, legacy drivers..)

Other teams are focusing on server, cloud, and more. It’s interesting Desktop and “other” areas intersect in what most would generally call “corporate” use of Ubuntu – mass deployments, OEM issues, etc. So we’ve also learned to never underestimate even the tiniest Desktop papercuts

You can see some of the issues and bugs we consider worth knowing before hand in this Delicious bookmarks feed. If you’re interested in contributing to this list, consider using Delicious and tagging with “maverick” and “bug”. We’ve also chosen some more tags representing tasks around them, for example “relnotes” for those issues already in the release notes and “norelnotes” for those without an entry, but which we consider would benefit from being there. Most importantly, please consider filing a bug against the Ubuntu Release Notes project if you feel something should be there to help evaluating going to Ubuntu 10.10.

You will instantly become a better person, I promise.

Back to what we’re doing this week, this is a bit different than most sprints in that we’re not specifically targeting finding a solution for most issues, but rather workarounds or maybe just even making a small note land in the Maverick Technical Overview (which will later become the Release Notes). Given our workflow, we’re also reporting bugs as we go, but I view that mostly as a labor of documenting existing problems, not necessarily advancing their resolution directly – at least not during this week.

So if you have a particular pet peeve that is not in our release notes or Delicious feed, please let me know, I am always interested and curious to share such information.

When you upgrade to Ubuntu after release, or when one of your friends, family or colleagues installs it for the first time, I trust they will like many of the new features or just appreciate finding everything they need in their new Ubuntu installation. I also trust in some cases they will encounter some ...

This is an invitation to anyone interested in joining a multi-lingual, freely-licensed Ubuntu Q&A site to check http://ubuntu.shapado.com.

As a disclaimer I should mention that I work at Canonical as a senior support analyst for Ubuntu support (both desktop and server) and I also train other people to provide Ubuntu support. I am also the admin and creator of the Ubuntu group in Shapado (10 months ago). So I constantly switch my community and professional hats

I use the Answers system in Launchpad extensively (including its FAQ facility) but it lacks two big features:

• Non-English language support – also known as “l10n” or “localization“. That would be Bug #81419.
• A reputation / trust system

As you can see that bug report is in an odd deadlock. My interpretation of it is Answers and Launchpad itself were not planned from the beginning to be multilingual. It’s so big now that this can’t be done quickly or easily.

The reputation system or “making Launchpad more social” is a huge feature request too, perhaps traditionally out of scope for such technically-oriented online resources (at least in the traditional Free / Open Source communities). It’s also something I am missing from my daily interactions with customers when providing commercial support.

So when I learned about Shapado I found a nice tool that could complement my advocacy needs, and some more. How is it different than Launchpad’s Answers ? To me, it’s primarily the language support, but many other features are a bonus.

Regarding the recent proposal to have an Ubuntu community in Stack Exchange, see How does Shapado compare to StackExchange ?. I honestly don’t want to join yet another English-only site that runs on non-Free software that I can’t fix or translate myself. I can’t ask anyone around me to do that either. That proposal was forwarded to the LoCo Teams contacts mailing list, asking team contacts to forward it. I am sorry but as an Ubuntu Member and Ubuntu QC contact I won’t do that. I am sticking with my principles for now, and using any free, open source alternative I can get.

So if you’re interested in using Shapado for Q&As in English but also French, Portuguese and Spanish (for now), see http://shapado.com/pages/faq and http://ubuntu.shapado.com.

If you’re interested in setting up your own local, localized Shapado Q&A server, see the installation instructions, the question asking about Ubuntu/Debian packages, and the Shapado “needs-packaging” bug report.

Here is more information on Shapado:

• Shapado, the free Q&A Software from South America
• Microblog: http://identi.ca/shapado and http://twitter.com/shapado
• Blog: http://blog.ricodigo.com/shapado
• Live chat: http://shapado.com/chat (or #shapado on Freenode)

In true dogfood fashion, one can report bugs or make suggestions at http://shapado.com directly, just by using the “bug” or “feature-request” tags There is also a more traditional bug tracker.

This is an invitation to anyone interested in joining a multi-lingual, freely-licensed Ubuntu Q&A site to check http://ubuntu.shapado.com. As a disclaimer I should mention that I work at Canonical as a senior support analyst for Ubuntu support (both desktop and server) and I also train other people to provide Ubuntu support. I am also the ...

Come and join us to celebrate the Ubuntu 10.04 LTS release – all the details for today’s and other upcoming parties in Quebec province are on the Ubuntu Quebec wiki page.

"Surfin'" by Coda2, licensed under Creative Commons Attribution-Share Alike

See you there!

Come and join us to celebrate the Ubuntu 10.04 LTS release - all the details for today's and other upcoming parties in Quebec province are on the Ubuntu Quebec wiki page. See you there!

Introducing… The Ubuntu Upgrade Wizard

If you’ve wondered how to upgrade from from 8.04 LTS or from Ubuntu 9.10 to Lucid Lynx (soon-to-be 10.04 LTS), you may find the above link useful.

It’s a little experiment in documentation built in “Choose-your-own-Adventure” fashion. I don’t mean to replace any official docs but I’d like to have comments if anyone thinks it’s useful or how to improve it.

Upgrade Wizard wiki guide

Please note this is NOT an applications – it is only a wiki guide meant to be followed by clicking on corresponding links!

I am using this as part of a set of internal tools for support (as Canonical staff are encouraged to upgrade to beta versions during development cycles) but also as a community tool to help follow best practices.I’ve also integrated links to IRC and the Answers section of Launchpad – I believe integrating live chat and the question/answer facility may help too.

The target here is beginners but also experienced Ubuntu users that seek an easy way to help someone upgrade.

Let me know what you think.

BTW I’ve focused on 8.04LTS and 9.10 but if anyone is willing to document upgrading from the other versions using the same conventions just let me know.

Introducing... The Ubuntu Upgrade Wizard :) If you've wondered how to upgrade from from 8.04 LTS or from Ubuntu 9.10 to Lucid Lynx (soon-to-be 10.04 LTS), you may find the above link useful. It's a little experiment in documentation built in "Choose-your-own-Adventure" fashion. I don't mean to replace any official docs but I'd like to have ...

I am gladly surprised the simple Ubuntu Hour concept I proposed a while ago is slowly picking up in a few places 14 cities already have someone proposing to meet & greet Ubuntu users on a regular basis.What are you waiting !?

Lunch & Ubuntu

Well, this is only a friendly reminder and invitation to come and join us at Café Suprême, (4190 Boulevard St-Laurent, Montreal – Plateau Mont-Royal) tomorrow Thursday at noon. We’ll have lunch and who knows, perhaps meet some new people. Or just have lunch.

I am gladly surprised the simple Ubuntu Hour concept I proposed a while ago is slowly picking up in a few places :) 14 cities already have someone proposing to meet & greet Ubuntu users on a regular basis.What are you waiting !? Well, this is only a friendly reminder and invitation to come and ...