FabianRodriguez.com


With
Jeff leaving and Ubuntu shipping on Dell computers in UK, France and Germany, there have been a few new positions opened in Canonical’s Montreal office (and elsewhere). Yes, we’re seeking German-speaking support analysts.

I went to Jeff’s this week and saw the mover’s packing after math - I am jealous! It’s always nice to get a new job, city and home all at once! Well, personally I hope I won’t be moving anytime soon but for the next week I am off to Cuba for some non-tech retreat and all-inclusive do-nothing time :)

It’s 3:21 AM and the hotel lobby is dead quiet. Except for the occasional maintenance and reception staff steps, there’s hardly anything I hear.

I’m really happy to be here after a crazy week ! After a long plane trip from Montreal to Madrid, Etienne and I took the metro, then the AVE high speed train to Sevilla and finally arrived to kick start UDS with a talk at Ubucon. My talk in spanish about Canonical’s support services and how they relate to the community got good comments and went very well. Shouts to my colleagues in Montreal holding the fort!

It’s a great opportunity to meet many people I only know by their IRC nicknames :) Unfortunately I am still unable to remember most names and I can just hope everyone remembers to have their badges on the right side ! Seriously, the friendly atmosphere, the fantastic location and the great people just make it impossible to feel anything but good.

Sevilla is not only home to an important history and architecture, and an amazing variety of bars and cafes, with excellent food - tapas anyone ? It’s also where Guadalinex rocks. It’s an Ubuntu-derived distribution that has been deployed to several hundred schools, totaling almost 400 thousand users! I had the opportunity to visit the Junta de Andalucía where the Centro de Gestión Avanzado de Centros TIC hosts a call center fielding technical support calls, remotely controls and monitors, but also provides hardware certification for all schools and educational organizations using Guadalinex. Oh, and hackers are officially part of the organization. During a presentation one slide specifically gave credit to student hackers for helping out with this massive deployment. Several local companies and freelancers, and also other coming from the Canary Islands partner with local governments to make all this possible. They are great local guides too :)

I am working on several specs at UDS, and my job as a support analyst is to attend and contribute to other’s work in easy X configuration tools, Ubuntu server tools, supported packages policy, and many others.

I was particularly both nervous and happy to attend the spec about Ubuntu Planet Editorial Policy. A few minutes after it started Mark Shuttleworth joined us and just as in other sessions it just felt as if he was “just another participant”. It’s nice to see many good things happening from a bad decision on my part when I disclosed information I shouldn’t have. Explaining all the bad consequences of such disclosures on a Planet site is really difficult, but there are many. I think the recent changes and this revised policy will help a lot the Ubuntu members that are Canonical employees (and of course those who are not) have guidelines to prevent futures mishaps.

Tonight we decided to stay close to the hotel, I went out with two colleagues for a good meal and nice walk. It still feels strange to be here and be surrounded by so many people that are working directly or indirectly on almost every piece of software I am using on my computer right now. I guess it’s time to go to bed now that the Bery/Compiz hackers have decided they would stop fine tuning features and building whatever code they were working on all night since I sat here 7 hours ago :) Stay tuned for another update.

Here’s a few pictures I was able to upload tonight.

I have taken this post down until further notice. If you want to find out more about Ubuntu, please visit ubuntu.com. Thank you!

Since I joined Canonical as a support analyst last November this is going to be my first Ubuntu Developer Summit as an “insider”. We’re going to Spain! I am all excited because this reminds me of Ubuntu Below Zero which took place in Montreal… 2 years ago! Etienne Goyer and I will be representing the brave souls from support, hopefully I’ll be useful in other areas than spanish translation :)

Here are a few specs we may be participating in:

I’d be interested in hearing any feedback anyone would have in terms of support for us to bring there and work on. We’ll be primarily attending to share our experience when providing support to actual customers, learn about and contribute to specs related to different aspects of support, and if time permits some other pet peeves ;) Asterisk support is something I’d really love to contribute to, and Etienne’s rapidly improving packaging skills may help a lot in getting this further - he packaged SugarCRM and participated in the review process for VMWare server, Opera and DB2.

Check out the UDS-Sevilla Ubuntu Wiki for more (upcoming) details.

Hello Ubuntu Planet, it seems it was yesterday I joined Canonical’s Global Support Services team in Montreal, Canada. Two months already! (more…)

Depuis maintenant un peu plus d’une semaine j’ai rejoint l’équipe de Global Support Services de Canonical aux bureaux de Montréal en tant que “Senior Support Analyst” pour Ubuntu Linux. Euh, non, le type avec la chemise verte on ne l’a jamais vu ici! (more…)

Cet après-midi je donne une présentation sur l’Appropriation des technologies émergentes : nouveaux contenus, nouveaux services avec Carole Brault, bibliothécaire au Centre de recherche du CHUL dans le cadre du 33e Congrès annuel de l’Association pour l’avancement des sciences et des techniques de la documentation, ASTED, “le Réseau des spécialistes de l’information documentaire”. On sera deux “outsiders”, avec Martin Lessard (ex-BBDO-Montréal) qui parlera de la nouvelle écologie informationnelle. Défi intéressant, compte-rendu à suivre :)

Voici le résumé officiel de la présentation de Carole Brault:

Les technologies dites émergentes ont leurs adeptes dans plusieurs milieux de travail, dont évidemment les bibliothèques. Ces technologies innovatrices ne sont pas réservées qu’aux bibliothèques académiques, publiques et autres « grandes bibliothèques » ayant un service informatique à leur disposition.

Que l’on compte en mètres carrés ou en nombre d’employés, ou en ressources, les bibliothèques de la santé sont, dans la plupart des cas, de « petites bibliothèques ». Dans ce contexte, il est d’autant plus important que les spécialistes de l’information qui y œuvrent, s’approprient les technologies qui pourraient faciliter, accélérer et même bonifier leur service aux usagers.

Implantation de nouveaux outils (et pas nécessairement de tous les nouveaux outils !), de nouvelles façons de faire et de nouveaux services ? Impact assuré !

Ces temps-ci je me sens vraiment à l’envers… tout le monde part en vacances et on me demande quand je prendrais les miennes! Après la F1, la St-Jean-Babtiste, la fête des pères et j’en passe, je crois que j’ai eu plein de mini-vacances. Et en plus, je déménage! Dans les nouveaux projets, plusieurs s’annoncent très bien et encore une fois 100% libres (vraiment). Surveillez les nouveaux services de Koumbit les prochains jours :)

I’ts been a while I haven’t posted anything… first some laptop and website problems, then attending several events and finally putting the final touches to several new projects! Phew! So it’s safe to say this is one of those posts about nothing except the fact that I am kind of back. :) I’ve learned a lot in the past few months, including… (more…)

Ce vendredi après-midi s’il fait très beau dehors mais vous préférez venir me voir parler à des développeurs PHP, je vais présenter un atelier à PHP Québec 2006. J’y ai été invité après une présentation que j’avais donnée pour le groupe PHPQuébec l’an passé.

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